Dear Rescue Spa Clients:
As you know, the recommendations from our government agencies related to COVID-19 are rapidly evolving and based on the latest information available, we have decided it is best to suspend our business at both our Philadelphia and NYC locations until April 5th, 2020. These decisions are not made lightly but we believe this is in the best interest of both our clients and our exceptional service providers, whom we are committed to taking care of during this difficult time.
As of now, our management team in both locations will remain available for any questions or assistance you may need with re-booking appointments or product information and orders Monday-Saturday, 9AM-6PM. You can reach us at 866-772-2766 or via email at NYC@rescuespa.com or Philly@rescuespa.com.
Packaging: We are operating in line with advice from the World Health Organization and local authorities. We constantly make sure that all appropriate health and hygiene standards are adhered to.
Third-party deliveries: We continue to work closely with our 3rd party shipping partners to ensure that all appropriate health and hygiene standards are adhered to. We will continue to do our utmost to serve our customers and partners with the highest delivery standards possible throughout this period.
Returns: Due to concerns about the spread of coronavirus, we are temporarily only able to accept returns of unopened merchandise.
Rescue Spa is committed to helping our employees through this unprecedented crisis. We are going to ensure that every employee gets income support during our spa closures until March 27. We are also working closely with our payroll and benefits advisors to help our employees understand the other state and federal programs that are available for additional assistance going forward. We will continue to offer them support as new information becomes available.
Above all else, our thoughts are with those affected by the virus, particularly those who are sick. We wish them a speedy recovery, and we remain inspired by our healthcare workers and others who are caring for people around the world.
These are truly unprecedented times and we continue to hope that you and your loved ones stay safe and well during this crisis.